职场上怎样打电话（中英双语）

在职场上，我们不能够像平日里和朋友打电话一样随便，必须要讲究一些策略方法：

为你的老板接电话时，要用高兴尽职的口气。如果你的老板不在，你可以作简单的解释，如：“她现在不在办公室，我可以帮忙吗?”主动提出请对方留言。

Be cheerful and obliging when you answer your boss’s phone. If your boss is notavailable, offer to take message, with a brief explanation such as “She’s not in her office right now. May I help?”

准确记录留言很重要。核对留言人姓名的拼写;要跟通话者重说一遍你所记下的`内容，确保留言准确无误。

It’s importantto take messages accurately. Check spellings of names, and repeat your notes tothe caller to make sure the message is correct.

办公室有来访者时，长时间打电话是不礼貌的行为。如果通话时间会很长，你可告诉对方过后再给打过去。不过，事后一定要记住去做!

It’s bad manners to engage in longphone conversation while you have a visitor in your office. If the call can’t be handled quickly, say you’ll call back later. Then rememberto do so!

　　和美国客户打电话最常用的句子

　打电话进来:

Is Yang there? (最常用)

Is Yang around? (次常用)

Hello, May I speak to Yang please?

Hello, Can I talk to Yang please?

　如果正是本人:

This is he. (男的)

This is she.(女的)

This is Kun-Lin ( 你的名字) speaking.

You are speaking to him. (her)

You are talking to him.

如果是别人:

Hold on. (最常见)

I'll get him, Hold on please.

Hold on, let me see if he is here.

One moment please.

　如果他正好不在:

No, He is out. (最常见)

No, He is not here. May I take a message?

No, He is not in.

No, He is not available.

No, He just went out, he will be back in 30 minutes.

如果他要找的人不在:

Do you know when he will be back?

Do you know where he is going?

Do you know where I can reach him?

Do you know his office number? (or work place number)

　回答:

No, I am sorry, I don't know! (50%)

I have no idea. (49%)

Yes, his number is 404-123-4567.

　如果要留言:

May I leave a message?

回答:

Sure, go ahead.

Hold on, let me get a pencil and paper.

　打错电话:

Is this Wachovia Bank?

回答:

No, I am afraid you have the wrong number.

What number did you dial?

What number are you calling?

结束对话:

Thank you, have a good day.

　听不清楚时:

Pardon?

Excuse me?

I am sorry?

Say again?

Say what?

Come again?